I'm Not Getting Notification of Incoming Faxes

There are two ways that you can get notified when a fax arrives:

If you are using incoming fax routing, you can instruct Faximum to send you an email message when a fax arrives that meets the routing criteria.

Visual Notification

For an explanation of visual notification, see Notification of Incoming Faxes.

Notification from Incoming Fax Routing

You can set up Incoming Fax Routing so that Faximum will notify you if a fax arrives with a specific bar code on the cover sheet or if a fax comes from a specific FAX machine.

The following actions can be taken for incoming fax routing:

Send you an email message stating that the fax has arrived.
Automatically direct (route) the fax to your inbox (viewable in the Browse Received Fax window). In this case you could also get visual notification when the fax arrives if you
Execute a shell command that you specify.
Automatically forward a copy of the fax to someone else.

If any of theses actions are not being performed, check your setup for incoming fax routing. Choose Incoming Fax Routing from the Admin pulldown menu and choose Help. Review the instructions to ensure that you have followed the procedures for setting up incomng fax routing. In particular, check the following:

Check the Action Specification and Login Name.
When you set up incoming fax routing, you must define an action for Faximum to take when it receives a fax with a Transmitting Subscriber Identification (TSI) number. You must also specify a user to whom the fax will be routed. (Usually this is yourself, but it can be someone else if you are an FSA setting up actions for other users.) In either case, make sure to specify an action, and make sure to use an an exact login name when you specify the user.
If you don't specify an action, Faximum will place the fax in General Delivery. If you specify a user incorrectly, or if you fail to specify a user, Faximum will not know where to route the fax and will route it to General Delivery.
Check the electronic mail specification in the Action definition.
Make sure you specified a valid electronic mail address when defining an Incoming Fax Routing action.
Check the TSI Registration associated with the action.

If you are using TSI Registration, the name of the TSI Registration must be the exact sequence of numbers used by the calling FAX machine for its Transmitting Subscriber Identification (TSI) number. This may or may not be the actual fax number of the machine. The most reliable way to verify the TSI number is to use the Fax Browser window and look at the Sender # associated with a fax from that FAX machine. The Sender # is the TSI number.