Add an access code for dialing an outside line

Many businesses require that users dial an access code to use outside phone lines (such as 9 to get an outside line).

Let's assume that an access code is required but that the default dialing rule is the only rule in effect for a particular group of users. In that case if a user does not dial the access code the fax will not be sent. The system will recognize the number as a valid number and will try to send the fax. However it will never make the connection and the transmission will fail.

To solve this problem the FSA can create two dialing rules that add the access code. For example, create the following dialing rules:

Use the Permissions Database to give users access to the new dialing rules.

Now if the first number is 9, the system will use the number as is (Outside Line with code). If the first number is not a 9, the system will add one. The "Outside Line with Code" rule will take effect when the first number is 9 because if more than one Dial Rule Name rule matches, then the rule that matched the largest number of digits exactly (not using patterns) is selected.

Note that if you use this example you should delete the default dialing rule because you cannot have two dialing rules with the same Dialing pattern. (The default dialing rule has [*] as its dialing pattern.) The problem would arise for FSA users because FSAs automatically have access to all dialing rules.

Local Call Starting with 9
The example described above could be expanded to cover an additional case. It does not take into account the case where a local number starts with 9! In order to cover this case you could add the following dialing rule:

Since Faximum tests the most restrictive dialing rule first, the above dialing rule would correctly process a local call starting with 9. If the user enters a number starting with 9 but with more than 7 digits, the Outside Line with Code dialing rule would take effect.